Patients across the country are still unable to access lifesaving medications nearly two weeks after a cyberattack targeted UnitedHealth, the United States' largest health insurer.
UnitedHealth revealed its Change Healthcare unit, which processes prescriptions to tens of thousands of pharmacies, was compromised during a suspected state-sponsored hack.
"Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact," Change Healthcare said in a statement at the time.
Pharmacies across the country have put out notices that the attack on Change Healthcare disrupted their ability to process patients' orders.
Knight's Pharmacy in Berea, Kentucky, wrote: "We are still unable to process prescriptions to insurance due to the cyberattack on Change Healthcare. Unfortunately, this is a national outage and beyond our control. We will be working to fill our backlog of prescriptions as quickly as possible as soon as the system is available. We have not been given an estimated timeframe for restoration of service. Thank you for your patience."
Change Healthcare handles roughly 15 billion transactions a year, which represent about one in three U.S. patient records.
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